HCA 103 Health I Interpersonal Communication focuses on the development of self-awareness, increased understanding of others and development of effective interpersonal communication skills that can be used in a variety of care giving contexts. Students will be encouraged to become more aware of the impact of their own communication choices and patterns. They will have opportunity to develop and use communication techniques that demonstrate personal awareness, respect and active listening skills.
Prerequisites: Admissions to HCA Program
Corequisite: None
Crosslisted: None
Accessibility Services Notice
Students who would like an academic accommodation and who have a documented disability should contact Accessibility Services, if they have not already done so.Course Details| Total number of weeks | 4 |
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| Total Credits | |
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| Total Hours | 50 |
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Typical hours per week breakdown| Seminar | 2 |
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| Other | 10.5 |
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Learning Outcomes
Upon successful completion of this course, the learner will be able to:
- identify the characteristics and qualities of effective interpersonal communications.
• Discuss the basic elements of any interpersonal communication process: sender, receiver, message, and feedback;
• Describe common barriers to communication;
• Describe the characteristics of effective communication;
• Discuss characteristics of culturally sensitive communication; and
• Differentiate between caring and non-caring communications in a variety of job related situations
- discuss the interrelationship between self-awareness, self-esteem and perception as they relate to communication choices and patterns.
• Discuss the interrelationship between self-concept, self-esteem, and interpersonal communications;
• Describe how perception influences one's reality and experience of situations
- demonstrate effective, caring interpersonal communication with clients/residents, families, colleagues and others.
• Utilize effective non-verbal communication, including non-verbal listening skills;
• Describe the characteristics of effective use of touch;
• Display an ability to be attuned to the non-verbal communications of clients/residents and others
• Use open-ended questions;
• Utilize active listening responses including paraphrasing and perception checking;
• Display an ability to listen and respond empathically;
• Use listening and responding skills to defuse anger and conflict;
• Utilize assertive communications appropriately;
• Determine when a situation is unsafe and it is important to leave;
• Apply self-reflection and self-appraisal processes in order to increase one's own effectiveness in interpersonal contexts. Reflect on how one's personal beliefs and values influence perceptions, self-concept, and behaviors;
• Use self-reflection to determine one's choices and patterns of communications;
• Reflect on interpersonal interactions in order to increase own effectiveness; and
• Invite feedback and suggestions from others in order to increase own effectiveness
Grading Table
| Percentage |
Letter Grade |
GPA |
| 90-100 |
A+ |
4.33 |
| 85-89 |
A |
4.00 |
| 80-84 |
A- |
3.67 |
| 76-79 |
B+ |
3.33 |
| 72-75 |
B |
3.00 |
| 68-71 |
B- |
2.67 |
| 64-67 |
C+ |
2.33 |
| 60-63 |
C |
2.00 |
| 55-59 |
C- |
1.67 |
| 50-54 |
P |
1.00 |
| 0-49 |
F |
0.00 |
| |
DNW |
0.00 |
See the Academic Calendar for General Information including how to withdraw from course(s) and other regulations.
Disclaimer
Information contained in this course outline is correct at the time of publication. Content of the course is revised on an ongoing basis to ensure relevance to changing educational, employment and market needs. The instructor will endeavor to provide notice of changes to students as soon as possible. The instructor reserves the right to add or delete material from courses.