PGCM 159 Business Communications focuses primarily on written and oral communication skills as they relate to the business world. Topics include writing memos, letters, emails, formal reports and other business correspondence, delivering effective verbal presentations, preparation and research techniques. Understanding the theory of business communication and being able to employ this theory effectively in written and verbal communication is critical for tourism, recreation, and hospitality managers who wish to succeed. This course places emphasis on the conceptual, practical, and technical aspects of effective workplace communication.
Crosslisted: RHOT 159 SROM 159
Accessibility Services Notice
Students who would like an academic accommodation and who have a documented disability should contact Accessibility Services, if they have not already done so.Course Details| Total number of weeks | 15 |
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| Total Credits | 3.00 |
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| Total Hours | 45 |
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Typical hours per week breakdown| Lecture | 3 |
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Learning Outcomes
Upon successful completion of this course, the learner will be able to:
- describe the importance of effective written and oral communications to managerial effectiveness;
- employ effective and appropriate interpersonal communication skills (listening, voice, nonverbal, etc.);
- conceptualize, create and construct clear, complete, concise, and correctly written assignments that demonstrate understanding of proper grammar, punctuation, and structure;
- research, organize and deliver effective verbal presentations;
- prepare complete and effective cover letters, resumes, formal reports, memorandums, e-mails, and other written business documents in accordance with researched employer needs;
- discuss the role of formal and informal communication systems in achieving organizational goals; also flow of information downward, upward, and laterally;
- apply sensitivity to cultural differences in communication and understand strategies for employing appropriate strategies in a multicultural workforce; and
- demonstrate leadership skills in meeting planning and management.
Grading Table
| Percentage |
Letter Grade |
GPA |
| 95 - 100 |
A+ |
4.33 |
| 90-94 |
A |
4.00 |
| 88-89 |
A- |
3.67 |
| 85-87 |
B+ |
3.33 |
| 80-84 |
B |
3.00 |
| 78-79 |
B- |
2.67 |
| 75-77 |
C+ |
2.33 |
| 70-74 |
C |
2.00 |
| 68-69 |
C- |
1.67 |
| 65-67 |
P |
1.00 |
| 64 and below |
F |
0.00 |
See the Academic Calendar for General Information including how to withdraw from course(s) and other regulations.
Disclaimer
Information contained in this course outline is correct at the time of publication. Content of the course is revised on an ongoing basis to ensure relevance to changing educational, employment and market needs. The instructor will endeavor to provide notice of changes to students as soon as possible. The instructor reserves the right to add or delete material from courses.