RHOT 161 Accommodation Management introduces students to the workings of a rooms division operation in a large hotel, including the responsibilities of key departments and positions within the division, as well as the check-in/checkout process, guest experience, security and emergency response, and the night audit. Revenue management and supply & demand are covered along with rooms divisions strategies and tactics to maximize revenues and profits.
Crosslisted: PGHM 161
Accessibility Services Notice
Students who would like an academic accommodation and who have a documented disability should contact Accessibility Services, if they have not already done so.Course Details| Total number of weeks | 15 |
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| Total Credits | |
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| Total Hours | 45 |
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Typical hours per week breakdown| Lecture | 3 |
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Learning Outcomes
Upon successful completion of this course, the learner will be able to:
- describe the different categories of lodging for diverse clientele.
- describe the different levels of service provided within the hotel industry.
- create an organizational chart of a hotel, including the rooms division department.
- identify each key department of the rooms division along with roles and responsibilities.
- explain the standards, processes, and technology used by the front office through the guest cycle.
- apply terminology and basic concepts related to front desk operations.
- explain the concepts of revenue management used in hotels.
Grading Table
| Percentage |
Letter Grade |
GPA |
| 95 - 100 |
A+ |
4.33 |
| 90-94 |
A |
4.00 |
| 88-89 |
A- |
3.67 |
| 85-87 |
B+ |
3.33 |
| 80-84 |
B |
3.00 |
| 78-79 |
B- |
2.67 |
| 75-77 |
C+ |
2.33 |
| 70-74 |
C |
2.00 |
| 68-69 |
C- |
1.67 |
| 65-67 |
P |
1.00 |
| 64 and below |
F |
0.00 |
See the Academic Calendar for General Information including how to withdraw from course(s) and other regulations.
Disclaimer
Information contained in this course outline is correct at the time of publication. Content of the course is revised on an ongoing basis to ensure relevance to changing educational, employment and market needs. The instructor will endeavor to provide notice of changes to students as soon as possible. The instructor reserves the right to add or delete material from courses.