HCA 103 Interpersonal Communications

School of Health and Human Services

HCA 103 Interpersonal Communication focuses on the development of self-awareness, increased understanding of others, and development of effective interpersonal communication skills that can be used in a variety of caregiving contexts. Students will be encouraged to become more aware of the impact of their own communication choices and patterns. They will have opportunities to develop and use communication techniques that demonstrate personal awareness, respect, and active listening skills.

Notes:

Learning Outcomes with Indicators:

  1. Identify the characteristics and qualities of effective interpersonal communications:
    • 1.1 Discuss the basic elements of any interpersonal communication processes — sender, receiver, message, feedback.
    • 1.2 Describe common barriers to communication.
    • 1.3 Describe the characteristics of effective communication.
    • 1.4 Discuss characteristics of culturally sensitive communication.
    • 1.5 Differentiate between caring and non-caring communications in a variety of job-related situations.
  2. Discuss the interrelationship between self-awareness, self-esteem, and perception as these relate to communication choices and patterns:
    • 2.1 Discuss the interrelationship between self-concept, self-esteem, and interpersonal communications.
    • 2.2 Describe how perception influences one’s reality and experience of situations.
  3. Demonstrate effective, caring interpersonal communications with clients, colleagues, and others:
    • 3.1 Use effective non-verbal communication, including non-verbal listening skills.
    • 3.2 Describe the characteristics of effective use of touch.
    • 3.3 Display an ability to be attuned to the non-verbal communications of clients and others.
    • 3.4 Use open-ended questions.
    • 3.5 Use active listening responses including paraphrasing and perception checking.
    • 3.6 Display an ability to listen and respond empathically.
    • 3.7 Use listening and responding skills to defuse anger and conflict.
    • 3.8 Use assertive communications appropriately.
    • 3.9 Determine when a situation is unsafe, and when it is important to leave.
  4. Apply self-reflection and self-appraisal processes in order to increase own effectiveness in interpersonal contexts:
    • 4.1 Reflect on how one’s personal beliefs and values influence perceptions, self-concept, and behaviours.
    • 4.2 Use self-reflection to determine one’s choices and patterns of communication.
    • 4.3 Reflect on interpersonal interactions in order to increase own effectiveness.
    • 4.4 Invite feedback and suggestions from others in order to increase own effectiveness.

Prerequisites: Admission to HCA Program

Accessibility Services Notice

Students who would like an academic accommodation and who have a documented disability should contact Accessibility Services, if they have not already done so.

Transfer Agreements

Course to Course transfer – NoBlock Transfer – Nobctransferguide.ca
Course Details
Total number of weeks3
Total Credits
Total Hours50
Typical hours per week breakdown
Lecture17~

Learning Outcomes

Upon successful completion of this course, the learner will be able to:

  1. Identify the characteristics and qualities of effective interpersonal communications
  2. Discuss the interrelationship between self-awareness, self-esteem, and perception as these relate to communication choices and patterns
  3. Demonstrate effective, caring interpersonal communications with clients, colleagues, and others
  4. Apply self-reflection and self-appraisal processes in order to increase own effectiveness in interpersonal contexts

Grading Table

Standard Academic and Career Programs Grading Table

Percentage Letter Grade GPA
90-100 A+ 4.33
85-89 A 4.00
80-84 A- 3.67
76-79 B+ 3.33
72-75 B 3.00
68-71 B- 2.67
64-67 C+ 2.33
60-63 C 2.00
55-59 C- 1.67
50-54 P 1.00
0-49 F 0.00
DNW 0.00

See the Academic Calendar for General Information including how to withdraw from course(s) and other regulations.

Disclaimer

Information contained in this course outline is correct at the time of publication. Content of the course is revised on an ongoing basis to ensure relevance to changing educational, employment and market needs. The instructor will endeavor to provide notice of changes to students as soon as possible. The instructor reserves the right to add or delete material from courses.