CUST 20 Customer Service I provides students with the knowledge and skills associated with customer service. Topics include: aspects of the retail sector, communication skills, conflict resolution strategies and principles of customer service excellence.
Accessibility Services Notice
Students who would like an academic accommodation and who have a documented disability should contact Accessibility Services, if they have not already done so.Course Details| Total number of weeks | 15 |
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| Total Credits | |
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| Total Hours | 120 |
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Typical hours per week breakdown| Lecture | 4 |
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| Other | 4 |
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Learning Outcomes
Upon successful completion of this course, the learner will be able to:
- Apply the principles of customer service excellence in: first impressions, communication skills, listening skills, and value of tourism
- Name various aspects of retail sector
- Identify character traits that are successful in the sector
- Give examples of professionalism
- Evaluate personal examples of retail sector experience
Grading Table
Competency-based Grades
This grading system is based on satisfactory acquisition of defined skills or successful completion of the course learning outcomes. It is used where standard numerical grades are not generally applied, for example in evaluating practicum performance or work placements, in pass/fail courses or for non-credit courses.
| Grade |
Description |
| AAV |
ABOVE AVERAGE -The student has mastered all or most course objectives/requirements in a minimum time frame and has exemplified good work and study habits. |
| COM |
COMPLETE – denotes that the student has mastered a satisfactory number of course objectives/requirements in a non-credit course |
| CRG |
CREDIT GRANTED - denotes that the student performance was satisfactory in a credit course. |
| NCG |
NO CREDIT GRANTED - denotes that the student performance was unsatisfactory. |
| PCG |
PARTIAL CREDIT GRANTED – denotes that the student has successfully completed a portion of the course objectives in a credit course. |
See the Academic Calendar for General Information including how to withdraw from course(s) and other regulations.
Disclaimer
Information contained in this course outline is correct at the time of publication. Content of the course is revised on an ongoing basis to ensure relevance to changing educational, employment and market needs. The instructor will endeavor to provide notice of changes to students as soon as possible. The instructor reserves the right to add or delete material from courses.