PTEC 111 Interpersonal Communication in Pharmacy focuses on self-awareness and effective interpersonal communication skills required of professionals working on the health care team and as an online learner. Students learn how to actively listen and respond, account for differences that may influence understanding and engagement in conversation, and use communication strategies to support personal wellness and professional boundaries.
Prerequisites: PTEC 101 with a CRG
Corequisite: PTEC 102
Accessibility Services Notice
Students who would like an academic accommodation and who have a documented disability should contact Accessibility Services, if they have not already done so.Course Details| Total number of weeks | 6 |
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| Total Credits | |
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| Total Hours | 90 |
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Typical hours per week breakdown| Lecture | 15 |
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Learning Outcomes
Upon successful completion of this course, the learner will be able to:
- Examine characteristics of caring and professional relationships
- Recognize key communication principles, including verbal and nonverbal skills, to foster respectful, caring interactions with patients and healthcare teams
- Develop collaboration and communication skills essential for effective teamwork in healthcare settings
- Explain how empathy, respect, and cultural sensitivity contribute to professionalism and patient-centered care
- Identify strategies to overcome communication barriers and support the diverse needs of patients by promoting cultural sensitivity, equity, and inclusivity
Grading Table
Standard Nursing Unit Clerk, Medical Transcription, Editing and Documentation, and Pharmacy Technician Programs Grading Table
| Percentage |
Letter Grade |
GPA |
| 96 - 100 |
A+ |
4.33 |
| 92-95 |
A |
4.00 |
| 89-91 |
B+ |
3.33 |
| 86-88 |
B |
3.00 |
| 83-85 |
C+ |
2.33 |
| 80-82 |
C |
2.00 |
| 79 & lower |
F |
0.00 |
See the Academic Calendar for General Information including how to withdraw from course(s) and other regulations.
Disclaimer
Information contained in this course outline is correct at the time of publication. Content of the course is revised on an ongoing basis to ensure relevance to changing educational, employment and market needs. The instructor will endeavor to provide notice of changes to students as soon as possible. The instructor reserves the right to add or delete material from courses.