PGHM 259: Management and Cross Cultural Communications. Learning to communicate effectively involves knowledge and practice at a number of levels. In addition to theories about intrapersonal, interpersonal, group dynamics, and cross-cultural communication, this course builds on a variety of practical business communication topics that are useful to managers in the hospitality and tourism industries. Selected topics and case studies assist students in developing the skills necessary for successful communications.
The cross-cultural communications component of the course is designed to prepare students for the challenge of living and working in an increasingly diverse society. Students study both theoretical and practical aspects of communicating with people from different cultures be they generational, societal, or ethnic. Examination and understanding of other cultures, including language, values and stereotyping, are emphasized in addition to a focus on the wide range of situations in which students may find themselves dealing with cross-cultural issues. Discussions and video components assist students in developing the skills necessary to succeed in the hospitality industry.
Accessibility Services Notice
standard statementCourse Details| Total number of weeks | 15 |
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| Total Credits | |
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| Total Hours | 45 |
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Typical hours per week breakdown| Lecture | 3 |
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Outcomes
Upon successful completion of this course, the learner will be able to:
- critical Thinking basics that managers need to know to communicate effectively;
- demonstrate a sound understanding of another culture or cultures;
- demonstrate effective methods of managing and improving cultural diversity in the workplace;
- identify the stages of adaptation to a new culture; and
- explore and understand the increasingly multicultural status of Canadian society and what this means managers.
- communication psychology and constructive questioning;
- planning and delivering effective meetings and workshops;
- interdependent Networking;
- communication plans and audits and corporate communications situation analyses;
- workplace Lobbying;
- business Proposals and the persuasion skills arsenal;
- decision making and planning for managers;
- describe the potential barriers to effective cross-cultural communication;
Grading Table
Hospitality and Tourism
See the Academic Calendar for General Information including how to withdraw from course(s) and other regulations.
Disclaimer
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