RHOT 161: Accommodation Management: This course is intended to introduce the learner to the general principles of managing the accommodation facility of a hotel or resort. The complete guest cycle is covered beginning with the reservation request through to the final accounting documentation. Other topics include: different types of lodging, current trends in guest services, competitive tactics that hotels and resorts use in their services and amenities, the important features of condominium and timeshare operations, security and safety issues relevant to areas of the lodging industry and contingencies and plans for emergencies.
Prerequisites: None
Corequisite: None
Crosslisted: PGHM 161
Accessibility Services Notice
Students who would like an academic accommodation and who have a documented disability should contact Accessibility Services, if they have not already done so.Course Details| Total number of weeks | 15 |
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| Total Credits | |
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| Total Hours | 45 |
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Typical hours per week breakdown| Lecture | 3 |
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Learning Outcomes
Upon successful completion of this course, the learner will be able to:
- Describe the different uses of lodging for business travellers, conventioneers and travelling families and tourists.
- identify current trends in guest services.
- Describe the procedures and equipment used by the front office through the guest cycle, from the original reservation to departure and guest history.
- apply terminology and basic concepts related to front desk operations; describe the function of all the departments in a hotel and the role of the front desk, describe reservation systems and procedures, discuss the process of "walking" a guest, discuss methods of up selling and upgrading a guest, identify and describe accessible facilities for guests with special needs, develop an understanding of the accounting procedures and controls in the front office, and prepare a night audit manually.
- describe the different types of lodging categorized by location and service mix;
- differentiate resort hotels from other kinds of hotels; and
- describe how value and function are determined in the different kinds of hotels.
- Identify and describe the organizational structure of the accommodations sector.
- describe the roles and responsibilities of the support departments, or those departments such as sales, marketing and engineering that offer no direct guest services; and
- describe the routes for advancement in the hotel industry – front office, sales, and marketing, accounting, and food and beverage – and advantages and disadvantages of each.
- Describe and differentiate levels of service provided by economy, mid-scale, up-scale, and luxury accommodation.
- describe competitive tactics that hotels use in their services and amenities: food service, concierge service, superfloors, fitness facilities and personal amenities; and
Grading Table
| Percentage |
Letter Grade |
GPA |
| 95 - 100 |
A+ |
4.33 |
| 90-94 |
A |
4.00 |
| 88-89 |
A- |
3.67 |
| 85-87 |
B+ |
3.33 |
| 80-84 |
B |
3.00 |
| 78-79 |
B- |
2.67 |
| 75-77 |
C+ |
2.33 |
| 70-74 |
C |
2.00 |
| 68-69 |
C- |
1.67 |
| 65-67 |
P |
1.00 |
| 64 and below |
F |
0.00 |
See the Academic Calendar for General Information including how to withdraw from course(s) and other regulations.
Disclaimer
Information contained in this course outline is correct at the time of publication. Content of the course is revised on an ongoing basis to ensure relevance to changing educational, employment and market needs. The instructor will endeavor to provide notice of changes to students as soon as possible. The instructor reserves the right to add or delete material from courses.